Glossary

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Account

A connection from a user or a company to an Xactimate One subscription. The account allows the user to do the following:

  • Grant access to specified users
  • Connect with vendors and independent adjusters via their accounts
  • Manage all personalized settings

Actual cash value (ACV)

The replacement cost of damaged or destroyed property, minus depreciation due to age and condition. Compare to replacement cost value.

Aggregate limit

The maximum amount an insurance company will pay to the insured during a policy period.

For example, in the course of one year, an insured has a $100,000 claim for one incident and a $114,000 claim for a second incident. The total is $214,000 in damages. If the aggregate limit is $200,000, then the insured is responsible for $14,000; even if the liability limits of coverage for this policy are $200,000 per incident.

Analytics

The process of gathering data over time, studying its patterns, and making more effective decisions based on the information.

Xactimate One gathers available data from claims and displays the information as helpful graphs in the Analytics tab. For more information, see the View claim analytics for your account help topic.

Building code upgrade coverage

An endorsement to a policy that covers the cost associated with current building code standards.

Cause of loss

The specific cause of the loss event (faulty wiring, broken pipe, roof leak).

Claim

A request from a policyholder to an insurer for compensation under the terms of their insurance policy. The insurer inspects the request and issues payment to the insured or an approved third party on behalf of the insured.

Coinsurance

A policy provision that requires the policyholder to carry an amount of insurance equal to a specified percentage of the value of the property in order to receive full payment on a loss.

Commercial property policy

An insurance policy for businesses and other organizations that insures against damage to their buildings, contents, and secondary structures due to a covered loss.

Contents coverage (Coverage C)

Homeowner's insurance coverage for the contents of a home and personal property. This includes appliances, furniture, clothing, jewelry, electronics, and so forth.

Coverage

Property-damage types and their compensation amounts as described in an insurance policy.

Deductible

The specified amount that the insured must pay before the insurer pays the remaining balance (within the limits of the policy).

Depreciation

A decrease in the value of property over a period of time due to wear and tear or age. Depreciation is used to determine the actual cash value of property at the time of loss.

Direct written premiums

Premium totals before reinsurance is deducted.

Dwelling coverage (Coverage A)

Homeowner's insurance coverage for the physical structure of a home and anything that is permanently attached to it.

Endorsements

An amendment or addition to an existing insurance policy which changes the terms or scope of the policy. These are usually used to add coverages or increase coverage limits, but they can also be used to limit or restrict coverage.

For example, if someone starts a home business, they can add an endorsement to their homeowner’s policy for extra coverage for their business; or in the case of a divorce, the sole homeowner could request an endorsement to remove their spouse from the insurance policy.

Endorsements are also called riders.

Estimate

The amount of money an adjuster, contractor, or independent adjuster deems necessary to cover all of the factors involved in a loss.

Extended replacement cost coverage

An endorsement to dwelling coverage that increases compensation by a specified percentage over the policy limit.

Forms

Groups of fields, menus, check boxes, and other items used for gathering different types of information.

Xactimate One allows administrators to create custom forms with items such as text boxes, radio buttons, and signature fields. When new claims and estimates are created, these forms appear in the Forms tab for adjusters to fill out. For more information, see the Create a form help topic.

HO-3 policy

The most common type of homeowner policy. It provides coverage for the structure of the home on an open-peril basis (all losses are covered except for those excluded in the policy). It also provides coverage for personal property on a named-peril basis (only items included in the policy are covered).

HO-5 policy

The broadest type of homeowner policy. It provides coverage for both the structure of the home and personal property on an open-peril basis (all losses are covered except for those excluded in the policy).

Indemnity

Compensation for a loss. When an insured suffers a property loss, their insurer indemnifies them by paying to repair or replace the property.

Index-based policy

An insurance policy based on a statistical index; such as construction costs. The insured’s premiums and reimbursement are contingent on this index that fluctuates over time.

Inspection rules

A series of automatic rules set up by an administrator to verify that a claim was completed accurately.

Instance

See Account.

Insurance to value (ITV)

A replacement cost estimate that compares the value of the property to its current amount of insurance. This estimate includes factors such as debris removal, inflation, and building code upgrades.

Insured

The individual or group that is covered by an insurance policy.

Insurer

A company that agrees to compensate an individual or group for a loss according to the terms and conditions of their insurance policy.

Joint military-industry depreciation guide (JMIDG)

The depreciation standard that Xactware uses to calculate depreciation in the price lists.

Labor minimum

The minimum amount that a contractor or service provider charges to cover travel time and setup.

Line item

An item from an Xactware price list that is included in an estimate. Xactware regularly surveys vendors so that line items such as nails, bricks, overhead and profit, labor, and taxes are accurately priced for estimates in the user's area.

Loss

An event that damages or destroys an insured property and prompts the creation of a claim.

Loss date index

An index-based policy’s index value on the day that a covered loss occurs. Compare to policy index.

Loss of use coverage (Coverage D)

Homeowner's insurance coverage for when an insured can no longer live in a damaged property. This coverage reimburses the insured for expenses such as lodging, food, and gas until their property is returned to its state before the loss.

Loss of Use is sometimes referred to Additional Living Expense (ALE), although technically, ALE is a sub-category within the Loss of Use Coverage.

Loss of use coverage is available in dwelling, condominium, and renter insurance policies. Many insurers offer extended or expanded loss of use coverage that can be added to the policy as an endorsement.

Macro

A group of line items that are frequently used together. Macros allow users to quickly add line items to an estimate that are commonly associated with a loss type.

Mitigation

Preventing further damage to a property after a loss event. For example, if a pipe bursts in a house, a user could mitigate water damage by turning off the water to the house.

Net written premiums

Premium totals after reinsurance is deducted.

Non-recoverable depreciation

The amount of depreciation that a policyholder is NOT compensated for. If a policyholder has a non-recoverable insurance policy, the insurer only reimburses for the actual cash value of an item or property.

Participants

All users who are working on a claim or estimate. This includes adjusters, contractors, independent adjusters, and vendors. This does not typically include the insured.

Peril

The type of event that caused the loss (for example: fire, lightning, theft).

Peril is also known as Type of Loss or Loss Type.

Personnel

Any interested parties added to a claim.

In Xactimate One, personnel types are added to claim templates in the Claim tab of Claim Settings. When a claim is created, users can add the interested party’s information for each personnel type.

Premium

The amount a policyholder pays for an insurance policy. Some insurers allow the policyholder to pay the insurance premium in installments, monthly or semi-annually, while others may require an upfront payment in full.

Policy

A contract between a policyholder and an insurer. The contract describes in detail what types of coverages the insurer provides as well as the conditions for payment.

Policyholder

The person or group that owns and pays for an insurance policy.

Policy index

An index-based policy’s index value on the day that the policy is created. Compare to loss date index.

Policy limit

The maximum amount an insurer will pay the insured for a covered loss. The policy limit for each coverage is stated in the policy.

Price list

A list of line items and their prices for a specific area or region. Xactware regularly surveys vendors so that all of the line item prices are as accurate as possible. Price lists are applied to estimates when claims are created with Xactware products.

Recoverable depreciation

An item or property's replacement cost value minus its actual cash value. If an insurance policy includes replacement cost coverage, then the policyholder is reimbursed for both the actual cash value and the recoverable depreciation.

Reinspection

An inspection carried out after the initial inspection of a claim. This usually occurs for quality control reasons or if problems are discovered in the initial estimate.

Reinstatement

When a policy resumes coverage after being terminated. This is usually due to a lapse in the policyholder's premium payment.

Reinsurance

When an insurance company insures itself from major losses by transferring a portion of its liability to another insurance company. The company that purchases the reinsurance is called a ceding company and pays a premium for this service. The company issuing the reinsurance policy is called a reinsurer and agrees to pay a portion of the ceding company's claims in the event of a major loss.

Remediation

Actions taken to make a structure safe (regardless if there is a claim or not). Examples include lead abatement, mold remediation, and asbestos removal.

Replacement cost value (RCV)

The replacement cost of damaged or destroyed property, without considering depreciation. Compare to actual cash value.

Report

A document that presents information in an organized format for a specific audience and purpose.

Repudiate

Disputing the validity of a contract and refusing to honor its terms.

Restoration

Returning a property or item to its former condition.

Reviewer

An individual that reviews estimates for quality control reasons or because problems were discovered.

Rider

See endorsements.

Role

Custom titles created by Xactimate One administrators for claim participants. Each role contains a custom name, a set of Xactimate One permissions, and common workflow tasks. Roles are applied to each participant in a claim. Administrators can define roles from Claim Settings.

Separate/other structures (Coverage B)

Homeowner's insurance coverage for structures on a property that aren't connected to the home. Examples include fences, mailboxes, sheds, and detached garages.

Service area

A geographical area or region in which an Xactimate One account accepts work. Users can set the service areas for their account in Account Settings.

Service level agreement (SLA)

A contract between a service provider and their internal or external customers. This contract documents what services the provider will furnish, the standards they are obligated to meet, and their deadline.

In Xactimate One, when an administrator adds a task to a role, they are given the option to add an SLA deadline to the task. This deadline determines how many hours the assignee has to complete the task. For more information, see the Service Level Agreements help topic.

Stand-alone estimate

A property estimate that is completed by an independent adjuster or contractor and returned to a carrier.

Sublimit

Extra limitations within a policy for specific coverage types. They can be expressed as a monetary amount, or as a percentage.

For example, a policy may state that of its $500,000 coverage, only $100,000 can go toward losses from floods and only $50,000 can go toward losses from earthquakes. The insured can't receive an amount that exceeds the sublimit for the specified types of loss.

Subrogation

The process an insurance company uses to seek reimbursement from the responsible party for a claim it has already paid to the insured.

Task

A common aspect of the claim workflow that is given to a claim participant as part of their assigned role in Xactimate One. Tasks may optionally have service level agreement deadlines.

Tax ID

A unique number issued by the government that is used to identify the tax account of a business entity.

Type of loss

The type of event that caused the loss (for example: fire, lightning, theft).

Type of Loss is also known as Peril or Loss Type.

User group

User types created in Xactimate One that grant access to specific information or features. For example, you can create user groups with different rights for administrators, desk adjusters, and independent adjusters.

Each user is designated a user group to determine what rights they have.

Vendor

The companies, independent adjusters, and contractors that an account works with. Users can manage their vendors in Vendor Management.


How Did We Do?

Powered by HelpDocs (opens in a new tab)